Privacy Policy

Miles High Construction Limited ("Miles High Construction," "Company," "we," "us," or "our") is committed to protecting the privacy, confidentiality, and security of the personal information entrusted to us by our clients, contractors, suppliers, employees, job applicants, business partners, website visitors, and all other individuals who interact with our services.

We recognize that privacy is a fundamental component of professional business relationships. As a commercial flooring contractor serving Toronto, the Greater Toronto Area ("GTA"), and surrounding regions, we understand the importance of safeguarding information with the same level of care, precision, and professionalism that we apply to every commercial project we undertake.

This Privacy Policy explains how we collect, use, disclose, store, protect, retain, and otherwise process personal information obtained through our public website, quote request forms, contact forms, Contractor Portal, Employee Portal, Administrative Portal, CRM systems, email and telephone communications, business development activities, commercial project coordination, and future mobile applications or online services.

This Privacy Policy applies whenever you access, browse, register for, communicate with, or otherwise interact with Miles High Construction through any digital platform or service operated by us.

Miles High Construction is committed to maintaining responsible information handling practices based upon transparency, collection limited to legitimate business purposes, protection of information using appropriate technical and organizational safeguards, respect for individual privacy rights, responsible retention and secure disposal of information, and continuous improvement of our privacy and security practices.

Privacy protection is integrated into the design of our systems, business processes, and digital platforms wherever reasonably practicable.

Miles High Construction endeavors to conduct its information handling practices in accordance with applicable privacy and data protection laws, including Canada's Personal Information Protection and Electronic Documents Act (PIPEDA), applicable provincial privacy legislation, anti-spam legislation governing commercial electronic communications, and any future privacy legislation applicable to our operations.

Nothing contained within this Privacy Policy shall be interpreted as creating legal rights beyond those provided under applicable law.

This Privacy Policy governs information collected through our Public Website (homepage, service pages, industry pages, capability showcase, careers page, contact page, request a quote page, resource centre, and future blog content), Contractor Portal (registration, authentication, RFQ submissions, project communications, document uploads, bid tracking, profile management, notifications, secure messaging), Employee Portal (accounts, schedule management, job assignments, time tracking, internal communications, project documentation, safety documentation), Administrative Platform (CRM management, project administration, user management, analytics, internal reporting, operational dashboards), and offline interactions (telephone, email, networking events, business meetings, project discussions, proposal requests, supplier interactions, employment applications).

For the purposes of this Privacy Policy, "Personal Information" generally means information about an identifiable individual. Examples include name, business contact information, email address, telephone number, mailing address, company affiliation, account credentials, project-related information connected to an identifiable person, and communications with Miles High Construction.

This Privacy Policy does not generally apply to information that has been anonymized or aggregated such that it cannot reasonably be associated with an identifiable individual.

Much of the information processed by Miles High Construction relates to businesses rather than private individuals — including commercial project specifications, construction drawings, floor plans, bid documents, company names, corporate contact information, and technical project documentation. While certain business information may not constitute "Personal Information" under applicable privacy legislation, we nevertheless strive to protect confidential commercial information using reasonable safeguards.

By accessing or using our website, submitting information through our forms, registering for an account, communicating with our representatives, or otherwise interacting with our services, you acknowledge that you have read and understood this Privacy Policy. Where required by law, we will request your consent before collecting, using, or disclosing personal information. If you do not agree with this Privacy Policy, you should discontinue use of our digital services and refrain from providing personal information through our platforms.

Miles High Construction incorporates privacy considerations into the design, development, implementation, and operation of its digital systems wherever reasonably practicable. Our objective is to minimize unnecessary data collection while maintaining the functionality required to deliver commercial flooring services, respond to inquiries, coordinate contractor relationships, support employee operations, manage commercial projects, protect our systems, and improve operational efficiency.

• "Account" means any registered profile created to access the Contractor Portal, Employee Portal, Administrative Portal, or any future authenticated services.
• "Business Information" means information relating to a business entity, commercial project, organization, or contractor that may not constitute Personal Information but is nevertheless treated with appropriate confidentiality.
• "Contractor" means any general contractor, commercial flooring company, subcontractor, consultant, architect, designer, engineer, developer, property manager, facility manager, supplier, or other commercial entity interacting with us.
• "Cookies" means small data files stored on your device to enable website functionality, remember preferences, improve security, and collect analytical information where consent has been provided.
• "Personal Information" means information about an identifiable individual, as defined under applicable Canadian privacy legislation.
• "Platform" means the website, portals, mobile applications, APIs, and all related digital services operated by Miles High Construction.
• "Services" means all commercial flooring installation, surface preparation, demolition, project coordination, digital services, communications, and related business activities provided by Miles High Construction.

Miles High Construction collects only the information reasonably necessary to operate our business, respond to inquiries, deliver services, manage commercial relationships, improve our platform, comply with legal obligations, and protect our legitimate business interests.

Contact Information: full name, company name, business title, business email address, telephone number, mailing address, province or territory, country, and preferred communication method — collected when you submit a contact form, request a quote, register an account, contact us by email or telephone, apply for employment, or register as a contractor.

Account Information: email address, encrypted password credentials, account role, user preferences, account status, authentication history, login timestamps, session information, and password reset requests. For security reasons, Miles High Construction does not store passwords in plain text.

Contractor Information: company information, contact persons, business addresses, insurance information, safety documentation, project history, qualification information, certifications, and company profile information.

Project Information: project names, building types, project locations, flooring systems, surface preparation requirements, approximate square footage, scheduling requirements, occupancy requirements, requested installation methods, technical specifications, and project timelines.

Uploaded Documents: floor plans, drawings, blueprints, tender documents, specifications, project photographs, site documentation, purchase orders, safety documentation, and supporting project files — processed solely for legitimate business purposes.

Communications: emails, contact form submissions, portal messages, support requests, quote discussions, project correspondence, customer service communications, feedback, and survey responses.

Employment Information: resume, employment history, professional qualifications, certifications, availability, skills, and references — used exclusively for recruitment, hiring, onboarding, and workforce management.

Automatically Collected Information: browser type, device type, operating system, language settings, screen resolution, referring website, pages visited, navigation paths, session duration, date and time of access, IP address (where reasonably necessary), error logs, and performance metrics. Where required by applicable law, such information will only be collected for analytics purposes after obtaining your consent.

Miles High Construction does not intentionally request or require government-issued identification numbers (unless legally required), banking credentials, credit card numbers through our website, social insurance numbers (unless required for employment), personal medical records, sensitive biometric information, information concerning racial or ethnic origin, political opinions, religious beliefs, sexual orientation, or criminal records (except where legally required). If such information is inadvertently submitted, we will make commercially reasonable efforts to limit its use and protect it appropriately.

Miles High Construction uses cookies and similar technologies to enhance functionality, improve security, remember user preferences, and analyze website performance where consent has been provided.

Strictly Necessary Cookies are essential for website operation — including session authentication, security validation, load balancing, form protection, and cookie preference storage. These cannot generally be disabled.

Functional Cookies remember preferences such as language selection, user interface settings, dashboard preferences, accessibility options, and theme selections within authenticated portals.

Analytics Cookies, with your consent, help us understand which pages are visited most frequently, navigation patterns, user engagement, website performance, device usage, and traffic sources. Where reasonably possible, analytics information is aggregated or pseudonymized.

Where required by law, Miles High Construction obtains consent before collecting, using, or disclosing personal information. Consent may be express (e.g., completing a quote request, creating an account, uploading project documentation, accepting analytics cookies) or implied based on your interactions with us (e.g., requesting services or corresponding about a project). Subject to legal, contractual, or operational limitations, you may withdraw consent at any time. Withdrawal requests do not affect processing already undertaken before consent was withdrawn where such processing was lawful.

You are responsible for ensuring that information you provide to Miles High Construction is accurate, complete, and current. Where appropriate, you may request that inaccurate information be corrected in accordance with applicable law.

Miles High Construction strives to collect only the personal information reasonably necessary to fulfill identified business purposes. We regularly evaluate our collection practices to reduce unnecessary information gathering.

Miles High Construction collects, uses, and processes personal information solely for legitimate business purposes. Depending on your relationship with us, we may use your information to: respond to inquiries; prepare estimates and quotations; deliver commercial flooring services; operate the Contractor and Employee Portals; manage administrative operations; manage customer relationships through CRM; improve our services; ensure security and fraud prevention; and comply with legal and regulatory obligations.

Project documentation submitted to us is used exclusively for legitimate business purposes associated with evaluating or performing requested work. Our CRM is designed to improve customer service and operational organization rather than to engage in intrusive profiling.

Where applicable, Miles High Construction processes personal information on one or more of the following lawful grounds: your consent; performance of a contract or requested service; compliance with legal obligations; protection of legitimate business interests; or other lawful grounds recognized by applicable legislation. Where consent is relied upon, you may withdraw consent subject to legal or contractual limitations.

Miles High Construction does not sell, rent, trade, or license personal information to third parties for their independent marketing purposes. We only disclose personal information where reasonably necessary for legitimate business purposes or where required or permitted by law.

Information may be shared with professional service providers (legal counsel, accountants, insurance providers, auditors, consultants, financial institutions) who receive only the information necessary to perform their services; technology service providers (website hosting, cloud infrastructure, database management, authentication, file storage, analytics, email delivery, security monitoring) who process information solely to provide contracted services; contractors and business partners (general contractors, flooring partners, suppliers, consultants, property managers, architects, engineers) limited to information necessary for project coordination; and government authorities where required by court orders, warrants, applicable legislation, regulatory investigations, or lawful governmental requests.

Miles High Construction utilizes reputable third-party service providers for cloud hosting, secure authentication, database management, file storage, analytics, email communications, customer support, project management, security monitoring, and website performance. These providers are selected based on operational, security, reliability, and business requirements. Where appropriate, contractual or technical safeguards are implemented to protect information. The use of third-party providers does not transfer ownership of your personal information.

Although Miles High Construction operates primarily in Canada, certain service providers may process or store information in jurisdictions outside Canada. As a result, personal information may become subject to the laws of foreign jurisdictions. Appropriate contractual, organizational, and technical safeguards will be implemented where reasonably practicable. By using our services, you acknowledge that information may be processed in jurisdictions outside your province or country of residence where necessary for legitimate business operations.

If you contact Miles High Construction, we may retain records of communications including emails, contact form submissions, telephone notes, portal messages, support requests, project discussions, meeting notes, and business correspondence. These assist us in providing customer support, managing projects, resolving disputes, maintaining business continuity, and improving customer service. Communication records are retained only for as long as reasonably necessary or as required by law.

Miles High Construction does not send unsolicited marketing communications. If you choose to subscribe to newsletters, updates, or promotional communications in the future, we may use your contact information to provide company news, service updates, industry insights, educational content, event announcements, and promotional materials — only with appropriate consent where required by law. You may unsubscribe at any time. Transactional communications relating to existing projects, accounts, or contractual relationships are not considered marketing communications.

Miles High Construction does not make decisions that produce legal or similarly significant effects based solely on automated processing of personal information. While we may use software tools to assist with organizing information, managing workflows, tracking project status, and generating analytics, all material business decisions remain subject to meaningful human oversight.

In the event of a proposed or completed business transaction (merger, acquisition, financing, corporate restructuring, sale of assets, or similar), personal information may be disclosed to prospective purchasers, investors, lenders, or professional advisors as reasonably necessary. Any such disclosure will be subject to appropriate confidentiality obligations and applicable legal requirements.

Miles High Construction Limited maintains administrative, technical, and organizational safeguards designed to protect information against unauthorized access, accidental loss, theft, misuse, unauthorized disclosure, alteration, destruction, and other forms of improper processing. Security measures are selected based on the nature, sensitivity, volume, and purpose of the information being processed. While we take reasonable precautions, no electronic transmission, storage system, or internet-based service can be guaranteed to be completely secure.

We establish privacy and security responsibilities within the organization, limit employee and contractor access to information based on business requirements, provide appropriate guidance regarding confidentiality obligations, review information-handling practices periodically, evaluate third-party service providers before use, and maintain appropriate internal procedures for handling confidential information.

Depending on the nature of the information and systems used, Miles High Construction may implement secure authentication systems, password protection requirements, encryption technologies, access control mechanisms, role-based permissions, secure database configurations, system monitoring, malware protection, network security measures, software updates and security patches, backup and recovery procedures, and logging and monitoring of security-related events.

Users who create accounts are responsible for maintaining the confidentiality of their account credentials. Users should create strong passwords, avoid sharing login credentials, notify Miles High Construction immediately if they suspect unauthorized account access, maintain updated contact information, and follow security instructions provided. Miles High Construction will never request passwords through unsolicited communications.

Miles High Construction uses access control principles to ensure that individuals only access information necessary to perform their authorized responsibilities. Access levels vary depending on role (administrators, employees, contractors, project managers, business partners, authorized representatives). Access permissions may be modified, suspended, or removed when employment or contractor relationships end, project responsibilities change, security concerns arise, or access is no longer required.

In addition to personal information, Miles High Construction recognizes the importance of protecting confidential commercial information including construction drawings, floor plans, tender documents, pricing information, estimates, project specifications, contractor agreements, supplier information, business strategies, and operational records.

Where appropriate, Miles High Construction evaluates service providers based on security practices, reliability, confidentiality commitments, data protection capabilities, and operational suitability. Third-party providers are expected to process information only for authorized purposes and maintain appropriate safeguards.

Employees, subcontractors, contractors, and other authorized individuals who access confidential information may be required to comply with confidentiality obligations — using information only for authorized purposes, protecting project documentation, preventing unauthorized disclosure, safeguarding account credentials, and returning or securely destroying information when required.

Where applicable, Miles High Construction may maintain physical safeguards including secure storage locations, controlled access to sensitive documents, secure disposal procedures, protection of project documentation, and restrictions on unauthorized copying or removal of records.

Miles High Construction may maintain backup and recovery procedures designed to support business continuity and protect against hardware failures, software failures, accidental deletion, cybersecurity incidents, and operational disruptions.

Although Miles High Construction implements reasonable safeguards, individuals acknowledge that no website is completely immune from cybersecurity risks, no electronic communication method is guaranteed to be completely secure, and unauthorized third parties may attempt to compromise systems despite reasonable precautions.

Miles High Construction Limited retains personal information and confidential business information only for as long as reasonably necessary to fulfill the purposes for which it was collected — providing services, managing relationships, maintaining project records, meeting contractual obligations, maintaining financial and business records, resolving disputes, protecting legal rights, and complying with applicable legal and regulatory requirements. We do not retain personal information indefinitely without a legitimate business, legal, contractual, or operational purpose.

Client and customer information (names, business contact information, communication records, project details, quote requests, contract information, service history, project documentation) is retained to maintain business records, support ongoing projects, respond to future inquiries, resolve disputes, and meet contractual and legal obligations.

Contractor and business partner information (company information, contact details, qualification records, insurance documentation, safety documentation, certifications, project history, bid information, communications) is retained to manage relationships, evaluate future opportunities, maintain project records, verify qualifications, and support business operations.

Project documentation (drawings, blueprints, floor plans, specifications, RFQs, tender packages, site photographs, installation documentation, change requests, project correspondence) is retained for project administration, warranty support, quality assurance, recordkeeping, contractual obligations, and legal protection.

Employment information (applications, resumes, employment history, certifications, training records, scheduling information, time records, workplace documentation) is retained only as reasonably necessary for recruitment, employment administration, payroll-related obligations, workforce management, legal compliance, and recordkeeping requirements.

Retention periods may vary depending on the type of information and applicable requirements. Client communications are retained for business records and dispute resolution; quotes and estimates for business history and accounting; contracts and agreements for contract management and legal obligations; financial records for accounting and regulatory compliance; contractor documentation for relationship management and qualification verification; employment records for workforce administration and legal requirements; website inquiries for customer service and business development; and portal records for security, operational history, and system management.

Miles High Construction may retain information beyond normal operational periods where reasonably necessary to comply with tax obligations, satisfy accounting requirements, respond to regulatory requirements, defend legal claims, establish legal rights, maintain insurance documentation, or resolve disputes. Information subject to legal retention obligations will not be deleted until such obligations have expired.

When information is no longer required, Miles High Construction will take reasonable steps to securely dispose of, delete, anonymize, or destroy it. Methods may include permanent deletion from electronic systems, secure destruction of physical documents, removal of unnecessary user access, destruction of archived materials, and anonymization where appropriate.

Due to technical limitations, certain information may remain temporarily within secure backup systems until those backups are naturally overwritten or securely destroyed.

Backup copies may contain personal information or confidential business information retained for disaster recovery, system restoration, business continuity, and security incident response. Access to backup systems is restricted to authorized personnel or service providers with legitimate operational responsibilities.

Miles High Construction may periodically review stored information to determine whether continued retention remains necessary. Information that no longer serves a legitimate purpose may be securely removed.

Individuals may request deletion of personal information where permitted under applicable privacy legislation. Deletion requests may be limited where Miles High Construction is required or permitted to retain information for legal obligations, contractual obligations, accounting requirements, insurance purposes, dispute resolution, or protection of legal rights.

Miles High Construction may retain anonymized or aggregated information where it can no longer reasonably identify an individual. Such information may be used for business analysis, operational improvement, service development, performance measurement, and industry research.

Miles High Construction Limited recognizes that individuals have certain rights regarding their personal information under applicable privacy legislation. Subject to applicable laws, individuals may have the right to request access to personal information, request correction of inaccurate or incomplete information, withdraw consent, request information about how personal information is collected, used, or disclosed, submit complaints regarding privacy practices, and request deletion or restriction of information where legally available.

Individuals may request access to personal information held by Miles High Construction, including whether we hold information about them, the categories of information collected, the purposes for which it is used, the sources from which it was obtained, the categories of third parties with whom it may have been shared, and a copy of the personal information where required by applicable law.

Individuals may request correction of personal information that they believe is inaccurate, incomplete, outdated, or incorrectly recorded. Where appropriate, Miles High Construction may update records or add notes indicating that an individual disputes the accuracy of certain information.

Where Miles High Construction relies on consent to process personal information, individuals may withdraw consent at any time, subject to legal, contractual, or operational limitations. A withdrawal of consent may affect our ability to provide requested services, maintain account functionality, respond to inquiries, continue certain communications, or complete contractual obligations. Withdrawal does not affect processing that occurred before consent was withdrawn where such processing was lawful.

Individuals may request that certain personal information be deleted where permitted by applicable law. A deletion request may be denied or limited where Miles High Construction must retain information for compliance with legal obligations, tax and accounting requirements, contract enforcement, insurance requirements, protection of legal rights, or resolution of disputes.

Individuals may request information regarding Miles High Construction's privacy practices, including types of information collected, reasons for collection, methods of use, disclosure practices, security safeguards, and retention practices. This Privacy Policy is intended to provide transparency regarding these practices.

Individuals wishing to submit a privacy request may contact Miles High Construction using the contact information provided in this Privacy Policy. Requests should include sufficient information to allow us to identify the requester, understand the nature of the request, locate relevant records, and respond appropriately.

To protect personal information from unauthorized disclosure, Miles High Construction may take reasonable steps to verify the identity of an individual submitting a privacy request, including confirming account information, requesting additional identifying information, confirming ownership of communication channels, or other reasonable authentication procedures.

Miles High Construction will make reasonable efforts to respond to privacy requests within the timeframes required by applicable privacy legislation. Response times may vary depending on the complexity of the request, the volume of information involved, whether clarification is required, and applicable legal requirements.

Miles High Construction generally does not charge individuals for submitting privacy requests. Where permitted by applicable law, reasonable fees may be charged for requests requiring significant administrative effort, extensive record retrieval, large-scale document preparation, or additional processing. Where fees may apply, we will provide notice before proceeding.

In certain circumstances, Miles High Construction may refuse or limit a privacy request due to legal restrictions, protection of another individual's privacy, solicitor-client privilege, confidential commercial information, fraud prevention, security concerns, or regulatory obligations. Where a request is refused or limited, we will provide an explanation where required by law.

Individuals who believe that Miles High Construction has handled their personal information improperly may submit a privacy complaint regarding unauthorized collection, improper use, unauthorized disclosure, failure to protect information, or failure to respond appropriately to a privacy request. We will review complaints seriously and investigate concerns in a reasonable and timely manner.

Privacy complaints may be handled through receipt and acknowledgment of the complaint, review of the relevant facts and circumstances, investigation of applicable systems, records, and procedures, identification of corrective actions where appropriate, and communication of the outcome to the complainant.

If an individual remains dissatisfied after communicating with Miles High Construction, they may have the right to submit a complaint to the applicable privacy regulator, including the Office of the Privacy Commissioner of Canada, a provincial privacy oversight authority, or another applicable regulatory body. Individuals are encouraged to contact Miles High Construction first so we may have an opportunity to address concerns directly.

Miles High Construction will not retaliate against individuals for exercising privacy rights, requesting access to information, requesting correction, withdrawing consent where permitted, or submitting a privacy complaint in good faith.

Miles High Construction Limited maintains responsibility for the personal information under its control and takes reasonable steps to ensure that information is handled in accordance with applicable privacy legislation, contractual obligations, industry best practices, internal privacy procedures, and security requirements. Privacy responsibilities are integrated into business operations, technology decisions, project management processes, and employee practices.

Miles High Construction may designate an individual responsible for overseeing privacy compliance and information protection practices. The designated Privacy Officer is responsible for monitoring compliance, responding to privacy inquiries, managing privacy requests, reviewing privacy complaints, coordinating privacy investigations, supporting breach response procedures, advising on privacy-related business practices, and reviewing updates to privacy requirements.

Privacy-related questions, requests, or complaints may be submitted to: Privacy Officer, Miles High Construction Limited.

• Email: privacy@mileshighconstruction.com
• Mailing Address: Toronto, Ontario, Canada
• Telephone: (437) 800-0000

Miles High Construction maintains a privacy management approach that may include privacy policies and procedures, internal accountability measures, information security practices, employee awareness, vendor management procedures, privacy reviews, record management practices, and incident response procedures.

Employees and authorized personnel who handle personal information are expected to access information only when required for their duties, use information only for authorized purposes, protect confidential information from unauthorized disclosure, follow security procedures, report suspected privacy incidents, and complete privacy or security training where applicable.

Where contractors, service providers, or business partners access personal information on behalf of Miles High Construction, they may be required to maintain confidentiality, use information only for authorized purposes, implement reasonable safeguards, follow contractual privacy obligations, and notify us of suspected security incidents.

Miles High Construction may provide privacy and security awareness activities appropriate to employees, contractors, and authorized users. Training topics may include protection of personal information, secure handling of project documents, password security, recognizing suspicious communications, reporting privacy concerns, and confidentiality obligations.

Before introducing significant new systems, technologies, or processes involving personal information, Miles High Construction may evaluate potential privacy considerations including what information is collected, why it is required, how it will be used, who may access it, security requirements, retention obligations, and potential privacy risks.

Miles High Construction may evaluate third-party technology providers before implementing services that process personal information. Assessment factors may include security capabilities, privacy practices, data storage locations, confidentiality commitments, reliability, compliance considerations, and business suitability.

Miles High Construction may maintain records relating to privacy management activities including privacy requests, privacy complaints, security incidents, vendor assessments, consent records, policy reviews, and training activities.

Miles High Construction may periodically review its privacy practices to determine whether updates are required due to changes in legislation, technology, business services, expansion of digital platforms, security developments, or industry expectations.

Miles High Construction handles privacy complaints according to principles of fairness, confidentiality, timeliness, transparency, and accountability. Complaints will be reviewed without unnecessary delay, and reasonable efforts will be made to address concerns and identify appropriate corrective actions.

Miles High Construction may cooperate with privacy regulators, government authorities, or other lawful oversight bodies where required or appropriate, including responding to lawful inquiries, providing required documentation, participating in investigations, and implementing required corrective actions.

Miles High Construction Limited recognizes that maintaining the security and confidentiality of personal information requires preparation, monitoring, and appropriate response procedures. In the event of an actual or suspected privacy breach, security incident, unauthorized access, loss, or disclosure of information, we will take reasonable steps to contain the incident, investigate the circumstances, assess potential risks, mitigate potential harm, meet applicable legal obligations, and improve security practices where appropriate.

A privacy breach may include any incident involving unauthorized access to personal information, unauthorized collection, use, or disclosure, loss or theft of information, accidental disclosure, cybersecurity compromise, or unauthorized modification or destruction of information.

Security incidents may be identified through internal monitoring systems, employee reports, contractor notifications, technology provider alerts, customer inquiries, security reviews, or other reasonable detection methods. Employees, contractors, and authorized users are expected to promptly report suspected unauthorized access, lost credentials, suspicious activity, accidental disclosures, or security weaknesses.

When a potential privacy breach is identified, Miles High Construction may take immediate steps to contain the incident, including restricting unauthorized access, disabling compromised accounts, resetting credentials, isolating affected systems, preserving relevant evidence, removing malicious content, and engaging appropriate technical specialists.

Following containment, Miles High Construction may investigate the incident to determine what information was affected, how the incident occurred, when it occurred, who may have been affected, whether information was accessed, used, or disclosed improperly, and the likelihood of harm resulting from the incident. Investigations may involve internal personnel, technology providers, cybersecurity professionals, legal advisors, or other appropriate specialists.

Miles High Construction may assess privacy risks associated with a security incident including the sensitivity of the information involved, the amount of information affected, the number of individuals affected, the likelihood of misuse, potential consequences to affected individuals, and steps available to reduce potential harm.

Where required by applicable privacy legislation, Miles High Construction may notify affected individuals and applicable regulatory authorities of a privacy breach. Notifications may include a general description of the incident, the type of information involved, the date or period of the incident, steps taken to address the incident, recommended actions individuals may take, and contact information for privacy inquiries.

Where notification is required or appropriate, Miles High Construction will communicate with affected individuals in a manner intended to provide clear and useful information, including email notification, written notice, direct communication, or other reasonable notification methods. We may provide additional guidance regarding steps individuals can take to protect themselves.

Where required by law, Miles High Construction may report privacy breaches to applicable regulatory authorities including the nature of the breach, the information affected, the number of individuals impacted, actions taken to address the incident, and preventative measures implemented.

Where a third-party service provider experiences a security incident affecting information processed on our behalf, Miles High Construction may work with the provider to understand the scope, determine affected information, evaluate potential risks, coordinate appropriate responses, and fulfill applicable notification obligations.

Miles High Construction may maintain records relating to security incidents including incident descriptions, investigation findings, response actions, communications, remediation efforts, and lessons learned.

Following a security incident, Miles High Construction may review the circumstances and implement improvements including updating security controls, revising procedures, enhancing employee training, improving monitoring systems, strengthening vendor requirements, and updating risk assessments.

Although Miles High Construction maintains reasonable safeguards, we cannot guarantee that personal information will never be subject to unauthorized access, disclosure, loss, or misuse. Individuals acknowledge that internet-based services involve inherent risks, cybersecurity threats continue to evolve, and security measures reduce risk but cannot eliminate all possible threats.

Miles High Construction works with a variety of individuals and organizations, including employees, subcontractors, commercial contractors, suppliers, consultants, project partners, and other business stakeholders. This section explains how information associated with workforce members, contractors, and business partners may be handled.

Miles High Construction may collect and process personal information relating to current and prospective employees for legitimate employment-related purposes, including name, contact information, employment history, resume information, qualifications, certifications, training records, scheduling information, time records, workplace communications, safety documentation, and performance-related information.

Employee information may be used for recruitment and hiring, onboarding, workforce management, scheduling, job assignment, time tracking, payroll and benefits administration, training management, workplace safety, communication, performance management, and legal and regulatory compliance. We do not use employee information for unrelated purposes without appropriate authorization or legal basis.

Where Miles High Construction provides an Employee Portal, employees may access features including work schedules, job assignments, site information, work instructions, internal communications, safety documents, time tracking tools, company announcements, and operational resources. Access is limited according to job responsibilities.

Miles High Construction may use digital systems to support operational coordination including scheduling personnel, assigning projects, recording working hours, managing job locations, coordinating labour requirements, and maintaining operational records — used for project efficiency, workforce coordination, accurate recordkeeping, payroll-related administration, and contract compliance.

As a construction company, Miles High Construction may maintain safety-related information including safety certifications, training completion records, site orientation records, required documentation, compliance records, and incident-related documentation. Safety information is used only for legitimate workplace safety, operational, insurance, and legal purposes.

Miles High Construction works with independent contractors, subcontractors, flooring installers, general contractors, suppliers, and other commercial partners. Contractor information may include individual names, company information, business contact details, insurance documentation, certifications, safety records, qualifications, project history, bid information, communications, and contract-related information.

Where Miles High Construction provides a Contractor Portal, registered contractors may be able to create company profiles, submit qualifications, receive RFQs, upload project documentation, submit bids, track opportunities, communicate regarding projects, and access authorized information. Contractors are responsible for ensuring that information they submit is accurate and that they have authorization to provide any documents uploaded.

Miles High Construction may collect contractor qualification information to evaluate suitability for commercial projects, including experience records, previous project information, certifications, insurance coverage, safety documentation, licensing information, references, and areas of expertise.

Miles High Construction may collect information relating to suppliers, manufacturers, consultants, architects, engineers, property managers, and other commercial stakeholders — including business contacts, company details, product information, service agreements, project communications, and transaction records.

Commercial flooring projects may require limited sharing of information with authorized parties including general contractors, building owners, property managers, architects, engineers, project managers, suppliers, and authorized subcontractors. Information sharing is limited to what is reasonably necessary for project coordination, scheduling, documentation, installation requirements, and contract performance.

Miles High Construction recognizes that contractors and business partners may provide confidential information including pricing, estimates, bid submissions, project documents, business strategies, technical information, and customer information. We will take reasonable steps to protect confidential business information from unauthorized disclosure.

Users of Miles High Construction digital platforms are responsible for protecting account access information — keeping credentials confidential, avoiding sharing accounts, reporting unauthorized access, following security procedures, and using systems only for authorized purposes. Miles High Construction may suspend or restrict access where security concerns arise.

When an employment, contractor, or business relationship ends, Miles High Construction may disable account access, remove permissions, recover company information, retain required records, and securely dispose of unnecessary information. Information may continue to be retained where required for legal obligations, contractual obligations, insurance purposes, recordkeeping, or dispute resolution.

Employees, contractors, and business partners remain responsible for ensuring that information they provide to Miles High Construction is accurate, is lawfully provided, does not violate confidentiality obligations, and does not improperly disclose another party's information.

Miles High Construction Limited operates digital services including its public website and future online platforms to provide information about our commercial flooring services, communicate with customers and business partners, support project activities, and improve user experience. Website information is collected and used only for legitimate business purposes consistent with this Privacy Policy.

Miles High Construction may provide online forms including contact forms, request for quote forms, contractor registration forms, employment application forms, newsletter subscription forms, and project inquiry forms. Information submitted may be used to respond to inquiries, prepare estimates, evaluate project opportunities, establish business relationships, communicate regarding requested services, and maintain business records.

Miles High Construction implements reasonable measures designed to protect information submitted through its website, including secure website connections, access restrictions, authentication controls, monitoring systems, security updates, and protection against unauthorized activity. Users should avoid submitting highly sensitive information through website forms unless specifically requested or required.

Miles High Construction may use analytics technologies to understand how visitors interact with its website, including pages visited, navigation patterns, device information, browser information, traffic sources, and website performance data. Where required by law, analytics technologies will only be used after obtaining appropriate consent.

Miles High Construction may maintain accounts on third-party social media platforms. Interactions through social media platforms may be subject to the privacy practices and terms of those third-party platforms. We do not control how third-party social media companies collect, use, store, or disclose personal information. Users should review the privacy policies of any social media platforms they choose to use.

The Miles High Construction website may contain links to external websites including manufacturer websites, supplier websites, industry organizations, partner websites, service providers, and social media platforms. We do not control and are not responsible for the privacy practices of third parties, the security of external websites, or the collection or use of information by third-party organizations.

Miles High Construction may use third-party technology providers for website hosting, cloud infrastructure, database services, authentication systems, file storage, email services, CRM systems, project management systems, analytics platforms, and security monitoring. Third-party providers may process information on our behalf solely to provide contracted services.

Miles High Construction may use cloud-based systems to support website operations, contractor portals, employee systems, document storage, communication platforms, and project management. Information stored using cloud providers may be processed in Canada or other jurisdictions depending on the provider's infrastructure.

Digital platforms may rely on authentication services to manage user access. Authentication-related information may include email addresses, account identifiers, login records, security verification information, and password recovery information. Miles High Construction does not store passwords in plain text.

Certain platforms may allow users to upload documents including drawings, floor plans, specifications, RFQ documents, safety documents, project photographs, and supporting files. Users are responsible for ensuring they have appropriate authorization before uploading documents.

Future digital services may use application programming interfaces ("APIs") to connect systems and improve functionality, supporting data synchronization, platform integrations, automated workflows, and secure communication between systems. Access to APIs may be restricted through authentication and security controls.

Miles High Construction may develop future mobile applications or digital services to improve communication, project coordination, and operational efficiency. Any future applications will operate according to this Privacy Policy or an updated privacy policy applicable to those services.

Miles High Construction may modify, replace, or introduce technology providers as business requirements evolve due to security improvements, performance requirements, business expansion, cost considerations, or technology improvements.

Although Miles High Construction attempts to select reputable service providers, third-party services operate independently and may have their own privacy practices. We recommend that individuals review applicable third-party privacy policies before using external services.

Miles High Construction Limited may use or introduce AI-assisted technologies and automated systems to support legitimate business purposes, including administrative efficiency, document organization, project coordination, scheduling assistance, communication management, data analysis, workflow automation, customer service improvements, operational reporting, and business process optimization. The use of these technologies is intended to support employees, contractors, and business operations while maintaining appropriate human oversight.

Where implemented, AI technologies may assist with organizing project documentation, categorizing inquiries, assisting with workflow management, identifying patterns in operational data, supporting internal reporting, improving search functionality, assisting administrative tasks, and generating summaries or recommendations. AI tools are used as support mechanisms and are not intended to replace responsible human judgment.

Miles High Construction maintains that significant decisions involving individuals or business relationships should include appropriate human involvement. AI-assisted tools will not independently determine outcomes relating to employment decisions, contractor acceptance, contract awards, customer eligibility, legal rights, or other decisions producing significant effects on individuals.

Future digital systems may use AI-assisted technologies to help process project-related materials including drawings, specifications, RFQ documents, project communications, scheduling information, and operational records. Miles High Construction will take reasonable steps to ensure that confidential project information is handled appropriately when using AI-supported systems.

Miles High Construction may use third-party AI technology providers where appropriate. Before using AI services that process information, we may consider security practices, data handling practices, confidentiality obligations, reliability, contractual protections, and business suitability.

Miles High Construction will take reasonable steps to ensure that personal information processed through AI technologies is handled consistently with this Privacy Policy. Personal information will not knowingly be used with AI systems in a manner inconsistent with applicable privacy obligations.

Unless otherwise disclosed and permitted by applicable law, Miles High Construction does not intentionally provide confidential customer, contractor, employee, or project information to public AI models for unrelated training purposes. Where third-party AI services are used, we may evaluate data retention, model training practices, information security, confidentiality, and access restrictions.

Miles High Construction may use automated technologies to assist with communications including notifications, scheduling reminders, account messages, workflow updates, and project alerts. Automated communications are intended to improve operational efficiency and may be combined with human review where appropriate.

Miles High Construction may use analytics and business intelligence technologies to better understand operational performance. Where possible, aggregated or anonymized information may be used to reduce privacy risks.

Miles High Construction recognizes that automated systems and AI technologies may produce inaccurate, incomplete, or inappropriate results. AI-generated outputs may require human review, verification, professional judgment, and additional assessment before use. We do not rely solely on automated outputs where accuracy, fairness, legal compliance, or significant business consequences are involved.

Miles High Construction is committed to using AI and advanced technologies responsibly by considering privacy protection, security risks, confidentiality obligations, accuracy, transparency, and appropriate human oversight.

As Miles High Construction expands its digital capabilities, this Privacy Policy may be updated to reflect new technologies including AI systems, mobile applications, automated workflows, advanced analytics, and digital collaboration platforms.

Miles High Construction provides commercial flooring services primarily to businesses, contractors, commercial organizations, and adult individuals. Our website, portals, and digital services are not designed or intended to knowingly collect personal information from children. If we become aware that personal information has been collected from a child without appropriate authorization, reasonable steps will be taken to review, limit, delete, or otherwise appropriately handle such information.

Miles High Construction is committed to making its digital services reasonably accessible while maintaining appropriate privacy and security protections.

Miles High Construction recognizes that some individuals may require assistance when accessing privacy information, submitting requests, or communicating with the Company. Where appropriate, we may provide reasonable assistance with understanding privacy procedures, submitting privacy requests, accessing available information, and communicating privacy concerns.

Certain types of personal information may require additional protection due to their sensitive nature, including information relating to financial matters, employment records, safety-related information, identification documentation, security credentials, and other information that could reasonably create privacy risks if misused. Miles High Construction limits the collection and use of sensitive information to circumstances where it is reasonably necessary.

Miles High Construction frequently handles confidential commercial information relating to construction projects and business relationships, including commercial drawings, architectural documents, engineering documents, bid packages, pricing information, project schedules, business strategies, and contractor information.

Commercial construction projects may involve multiple organizations and individuals working together. Information may be exchanged between authorized parties for project coordination, site access, scheduling, safety requirements, installation planning, quality assurance, and contract administration. Miles High Construction seeks to limit information sharing to what is reasonably necessary for successful project completion.

During commercial flooring projects, Miles High Construction may collect or receive site photographs, progress images, installation documentation, quality-control records, and safety-related images. Such materials may be used for project documentation, quality assurance, communication with authorized stakeholders, warranty support, internal training, and business records. Where photographs or documentation may identify individuals, reasonable steps will be taken to handle such information appropriately.

Miles High Construction may use operational systems including scheduling systems, time tracking systems, account activity records, project management platforms, and security monitoring tools — used for operational coordination, security, recordkeeping, project management, and compliance requirements.

Miles High Construction recognizes that communications may contain confidential or personal information. Individuals should avoid sending unnecessary sensitive personal information through communication channels unless requested or required.

Commercial construction environments may involve various individuals accessing project locations. Where information relating to site personnel is collected, it will be handled only for legitimate purposes such as project coordination, safety management, access control, and compliance requirements.

In certain situations, Miles High Construction may need to process information outside normal business operations, including emergency situations, security incidents, legal proceedings, insurance matters, or regulatory requirements. In such circumstances, information will be handled only as reasonably necessary and in accordance with applicable legal obligations.

Miles High Construction is committed to treating individuals fairly and responsibly when handling personal information. Our approach is based on transparency, accountability, reasonable collection, appropriate security, respect for individual rights, and responsible technology use.

Miles High Construction may update or revise this Privacy Policy from time to time to reflect changes in business operations, digital services, technology platforms, legal requirements, privacy standards, industry practices, or information handling procedures. When changes are made, we will update the Effective Date, Last Updated Date, and relevant sections. Individuals are encouraged to review this Privacy Policy periodically.

By continuing to access or use Miles High Construction services, websites, portals, or digital platforms after updates become effective, individuals acknowledge the updated Privacy Policy. Where applicable law requires additional consent for material changes, we will obtain such consent before implementing the updated practices.

This Privacy Policy applies to information collected, used, disclosed, stored, or otherwise processed by Miles High Construction Limited from the effective date stated above. Previous versions of this Privacy Policy may be maintained for recordkeeping, compliance, and accountability purposes.

A failure or delay by Miles High Construction to enforce any provision of this Privacy Policy does not constitute a waiver of that provision or any other rights available under applicable law.

If any provision of this Privacy Policy is determined to be invalid, unlawful, or unenforceable, that provision will be interpreted or limited to the extent necessary. The remaining provisions will continue to remain valid and enforceable.

This Privacy Policy operates alongside other agreements, policies, and contractual documents that may apply — including service agreements, contractor agreements, employment agreements, website Terms of Use, confidentiality agreements, project contracts, and vendor agreements.

This Privacy Policy is governed by and interpreted in accordance with the laws applicable in the Province of Ontario and the federal laws of Canada applicable therein. Any disputes will be addressed in accordance with applicable Canadian legal requirements.

For purposes of this Privacy Policy: references to "including" mean "including without limitation"; singular terms may include plural meanings where appropriate; references to applicable laws include amendments, replacements, and related regulations; and section headings are provided for convenience and do not limit interpretation.

This Privacy Policy may be provided in additional languages where appropriate. In the event of a discrepancy between translated versions and the official English version, the English version will govern unless otherwise required by law.

If you have questions, concerns, requests, or complaints regarding this Privacy Policy or Miles High Construction's privacy practices, please contact:

• Miles High Construction Limited
• Privacy Officer
• Email: privacy@mileshighconstruction.com
• General Inquiries: info@mileshighconstruction.com
• Website: https://www.mileshighconstruction.com
• Telephone: (437) 800-0000
• Mailing Address: Toronto, Ontario, Canada

Individuals may contact Miles High Construction regarding access requests, correction requests, consent withdrawal requests, privacy complaints, questions regarding information handling practices, or requests regarding this Privacy Policy. We will make reasonable efforts to respond to privacy-related inquiries promptly and appropriately.

Miles High Construction Limited is committed to protecting personal information and confidential business information through responsible collection practices, appropriate safeguards, transparency, and accountability. As a commercial flooring contractor serving Toronto, the Greater Toronto Area, and surrounding regions, we recognize that trust is essential to every successful relationship. We are committed to handling information with the same professionalism, precision, and attention to detail applied to every commercial project we undertake.