Accessibility Statement

Miles High Construction Limited ("Miles High Construction," "Company," "we," "us," or "our") is committed to providing accessible digital experiences that allow individuals of all abilities to access, understand, navigate, and interact with our online services. We believe accessibility is an essential component of professional service delivery and responsible digital design.

Our goal is to ensure that our website, digital platforms, communication tools, and future online services are designed and developed with accessibility principles in mind, allowing users with disabilities to participate as independently as reasonably possible. Accessibility benefits everyone by creating digital experiences that are easier to navigate, more understandable, more consistent, more flexible, and more usable across different devices and technologies.

The purpose of this Accessibility Statement is to explain Miles High Construction's commitment to accessibility, the standards we follow, the measures implemented to improve digital accessibility, how users can report accessibility barriers, and how we continue improving accessibility practices. This statement applies to digital services operated by Miles High Construction, including the public website, Contractor Portal, Employee Portal, Administrative Portal, online forms, digital documents, and future mobile applications or online platforms.

Miles High Construction is committed to designing digital experiences that consider the needs of individuals with various disabilities, including visual disabilities, hearing disabilities, mobility disabilities, cognitive disabilities, learning disabilities, temporary disabilities, and situational accessibility needs. We recognize that users may interact with technology in different ways and may rely on screen readers, keyboard navigation, voice control software, browser accessibility settings, alternative input devices, and other assistive technologies.

Miles High Construction aims to align its digital accessibility practices with recognized accessibility standards, including the Web Content Accessibility Guidelines (WCAG) and applicable accessibility requirements under Ontario legislation, including the Accessibility for Ontarians with Disabilities Act, 2005 ("AODA"), where applicable. Our target is to design and maintain digital services consistent with WCAG 2.0 Level AA principles, while considering newer accessibility improvements where reasonably practicable. Accessibility requirements may evolve as technology, standards, and legal obligations change.

This Accessibility Statement applies to digital services operated or controlled by Miles High Construction, including the Public Website (homepage, service pages, contact pages, quote request forms, careers pages, resource content, and future informational pages), Contractor Portal (registration, account access, RFQ submissions, document uploads, project communication tools, contractor management features), Employee Portal (scheduling tools, job assignments, internal communication, company resources, operational documentation), Administrative Systems (internal dashboards, customer management tools, reporting systems, business administration features), and future digital services (mobile applications, new software platforms, digital communication tools, automated systems).

Miles High Construction designs and develops its digital platforms with accessibility principles incorporated throughout the development process. Where reasonably practicable, our digital services are designed to support clear and consistent navigation, logical content organization, compatibility with assistive technologies, flexible user interaction methods, readable and understandable content, and accessible visual presentation. Accessibility is considered during website design, software development, feature implementation, content creation, platform updates, and quality assurance testing.

Miles High Construction uses structured digital content practices intended to improve usability and accessibility, including proper heading hierarchy, descriptive page titles, semantic HTML elements, meaningful navigation landmarks, logical content grouping, and clear labeling of interactive elements. Proper structure helps users navigate digital content more effectively, including individuals using screen readers, keyboard navigation, browser accessibility tools, and other assistive technologies.

Miles High Construction strives to ensure that digital features can be accessed without requiring the use of a mouse. Where reasonably practicable, users should be able to navigate through interactive elements using keyboard controls, including menus, buttons, links, forms, portal functions, dialog boxes, and account features. Interactive elements are designed to maintain logical navigation order, visible focus states, and predictable behavior.

Miles High Construction works to improve compatibility with commonly used screen reader technologies. Accessibility considerations include descriptive labels, appropriate element identification, alternative text for meaningful images, clear form instructions, proper document structure, and accessible navigation elements. Screen reader compatibility depends on multiple factors, including browser technology, operating system, assistive technology configuration, and third-party integrations.

Where standard HTML elements are insufficient, Miles High Construction may implement Accessible Rich Internet Applications ("ARIA") attributes to improve accessibility. ARIA may be used to provide additional information regarding interactive components, dynamic content, application states, navigation elements, and user interface controls. ARIA implementation is intended to supplement proper coding practices and is not used as a replacement for accessible design fundamentals.

Miles High Construction considers visual accessibility during digital design and development. Measures may include appropriate colour contrast, readable typography, clear visual hierarchy, scalable text, avoidance of information communicated only through colour, and consistent interface patterns. Our objective is to ensure that important information remains understandable for users with varying visual abilities.

Miles High Construction aims to maintain colour contrast levels consistent with recognized accessibility standards. Design considerations include text readability, button visibility, form clarity, error message identification, and interactive element distinction. Colour is not intended to be the sole method of communicating important information. Where possible, additional indicators such as text labels, icons, descriptions, and visual patterns are used to reinforce meaning.

Miles High Construction recognizes that forms are an important part of digital interaction. Forms may include contact forms, quote request forms, contractor registration forms, account creation forms, RFQ submissions, and document upload forms. Accessibility practices may include clear field labels, descriptive instructions, logical field order, error identification, helpful validation messages, and accessible controls. Forms are designed to help users understand what information is required, how information should be provided, and how errors can be corrected.

Where forms or digital features require user input, Miles High Construction aims to provide understandable error messages. Error handling practices may include identifying the specific issue, explaining how to correct the issue, avoiding unnecessary technical language, and maintaining user-entered information where reasonably possible. The goal is to ensure users can successfully complete digital tasks without unnecessary barriers.

Miles High Construction designs digital services to support different devices and screen sizes. Where reasonably practicable, platforms are designed to function across desktop computers, laptops, tablets, and mobile devices. Responsive design considerations include adjustable layouts, touch-friendly controls, readable content, and flexible viewing options.

Miles High Construction recognizes that some users may experience difficulties with excessive motion or animation. Where applicable, digital platforms may respect user preferences such as reduced motion settings, browser accessibility preferences, and operating system accessibility settings. When reduced motion preferences are enabled, unnecessary animations or transitions may be reduced or removed where technically feasible.

Miles High Construction aims to make visual content understandable to users who may not be able to view images directly. Accessibility practices may include descriptive alternative text for meaningful images, decorative image identification where appropriate, and clear descriptions of important visual information. Images used only for decorative purposes are not intended to communicate essential information.

If Miles High Construction provides multimedia content in the future, reasonable accessibility measures may include captions, transcripts, accessible media controls, and alternative methods of accessing important information. Accessibility features may vary depending on the platform used, content format, and technical limitations.

Miles High Construction recognizes that accessibility extends beyond website design and applies to the way we communicate with clients, contractors, employees, suppliers, and other business partners. We aim to provide communication methods that are accessible and usable for individuals with different abilities, including website communication forms, email correspondence, telephone communication, digital documents, online portals, and business communications. Where reasonably requested, Miles High Construction will make reasonable efforts to provide information through alternative communication methods or formats.

Miles High Construction may provide or exchange digital documents, including proposals, estimates, project documentation, safety documentation, forms, company information, training materials, and business communications. Where reasonably practicable, digital documents created or distributed by Miles High Construction will consider accessibility principles, including clear document structure, descriptive headings, readable formatting, logical organization, accessible tables where applicable, and compatibility with assistive technologies.

Some construction-related documents, including third-party drawings, specifications, blueprints, and technical documents, may be created by external parties and may not always be fully accessible. Miles High Construction will make reasonable efforts to address accessibility concerns when identified.

Miles High Construction may provide digital platforms designed for contractors and commercial partners. The Contractor Portal may include features such as contractor registration, account management, RFQ submissions, document uploads, project communication, bid tracking, and notifications. Accessibility considerations may include keyboard accessibility, clear navigation, structured forms, accessible controls, readable content, and compatibility with assistive technologies. Miles High Construction continues to evaluate and improve portal accessibility as features are developed and updated.

Miles High Construction recognizes the importance of accessible internal systems for employees and authorized personnel. Employee platforms may include scheduling tools, job assignments, time tracking, safety information, internal communications, and operational documentation. Where reasonably practicable, internal digital systems will be designed to support accessibility and usability for authorized users.

Accessibility considerations are incorporated into the development lifecycle of Miles High Construction digital systems. Where applicable, accessibility is considered during planning, design, development, testing, deployment, maintenance, and feature updates. Development practices may include reviewing interface accessibility, testing interactive elements, evaluating keyboard navigation, reviewing content structure, and addressing identified barriers.

Miles High Construction may use accessibility testing practices to identify potential barriers. Testing methods may include automated accessibility testing tools, manual interface reviews, keyboard navigation testing, browser testing, and user feedback analysis. Automated tools are used as assistance and do not replace human review. Accessibility testing results may vary depending on browser, device, operating system, assistive technology, and third-party services.

Miles High Construction aims to support compatibility with commonly used accessibility technologies where reasonably practicable, including screen readers, keyboard navigation tools, browser accessibility settings, voice control tools, magnification software, and alternative input devices. The accessibility experience may depend on the user's selected technology and configuration.

Miles High Construction may use third-party services, tools, or integrations that are not fully controlled by the Company, including cloud platforms, authentication services, embedded tools, analytics services, communication platforms, and external document systems. While we select services with consideration for reliability, security, and usability, Miles High Construction cannot guarantee the accessibility practices of independent third parties. Where accessibility barriers are identified, we will make reasonable efforts to evaluate available alternatives, communicate concerns to providers, and implement improvements where feasible.

Miles High Construction intends to consider accessibility when implementing future technology, including mobile applications, customer portals, contractor management systems, artificial intelligence tools, automated workflows, and digital communication platforms. Technology decisions will consider user experience, security, privacy, accessibility, and operational requirements.

Miles High Construction may use artificial intelligence ("AI") or automated technologies to support business operations. Where AI-assisted systems are introduced, accessibility considerations may include clear user interaction, understandable outputs, human review where appropriate, and compatibility with available accessibility tools. AI technologies may have limitations and may not always provide identical experiences for all users.

Accessibility is considered a shared responsibility across Miles High Construction. Management supports accessibility initiatives, reviews accessibility improvements, and encourages inclusive practices. Digital development teams implement accessibility standards, test digital features, and address identified issues. Content contributors create understandable content, use accessible formatting, and provide meaningful descriptions where required. Users and business partners provide accessibility feedback, report barriers, and communicate accessibility needs when assistance is required.

Miles High Construction recognizes that accessibility is an ongoing process. We may periodically review digital platforms, user feedback, accessibility standards, technology changes, and legal requirements. Identified accessibility improvements will be prioritized based on impact on users, technical feasibility, business requirements, and available resources.

Miles High Construction values feedback from users regarding the accessibility of its digital services. We recognize that individuals who interact with our website, platforms, and digital systems may identify accessibility barriers that are not immediately apparent during design, development, or testing. Feedback helps us identify barriers, improve usability, enhance digital experiences, strengthen accessibility practices, and better understand user needs. All accessibility feedback is reviewed seriously and contributes to our ongoing improvement process.

Individuals who experience accessibility barriers while using Miles High Construction digital services are encouraged to contact us. Accessibility concerns may include difficulty navigating a website page, problems using keyboard controls, screen reader compatibility issues, difficulty accessing digital documents, issues with forms or account features, or barriers caused by website design or functionality.

When reporting an accessibility concern, users are encouraged to provide information such as a description of the accessibility barrier, the page or feature affected, the device and browser used, the assistive technology being used (if applicable), and suggested improvements. Providing this information helps us investigate and respond more effectively.

When accessibility feedback is received, Miles High Construction may review the reported issue, assess the impact on users, determine possible solutions, implement reasonable improvements where feasible, and communicate with the individual where additional information is required. Response times may vary depending on the complexity of the issue, technical requirements, availability of resources, and impact on users.

Miles High Construction recognizes that individuals may require alternative ways to access information or communicate with us. Where reasonably requested, we will make reasonable efforts to provide information through alternative methods, which may include email communication, telephone assistance, accessible digital formats, or other reasonable accommodations. Requests will be evaluated based on the nature of the information requested, technical feasibility, operational requirements, and applicable legal obligations.

Individuals may submit accessibility-related complaints regarding digital accessibility barriers, difficulty accessing online information, or concerns regarding accessibility practices. Complaints will be handled respectfully and reviewed in good faith. Submitting an accessibility complaint will not result in negative treatment, retaliation, or reduced access to Miles High Construction services.

Miles High Construction may periodically review accessibility practices to identify opportunities for improvement. Reviews may consider updated accessibility standards, website changes, new technology, user feedback, platform improvements, and business requirements. Accessibility reviews may involve internal evaluations, development reviews, external accessibility tools, and third-party specialists where appropriate.

Miles High Construction recognizes that accessibility depends on awareness throughout the organization. Where applicable, accessibility awareness may be supported through internal guidance, digital development practices, content creation standards, operational procedures, and employee awareness initiatives. The Company encourages team members involved in creating, managing, or maintaining digital services to consider accessibility principles.

Miles High Construction is committed to improving accessibility as technology and user needs evolve. Future improvements may include enhanced website accessibility, improved portal usability, additional accessibility testing, better document accessibility, and improved compatibility with assistive technologies. Accessibility improvements will be considered alongside security requirements, privacy obligations, business needs, and technical feasibility.

While Miles High Construction strives to provide accessible digital experiences, accessibility limitations may occasionally occur. Possible limitations may include third-party content, external integrations, legacy documents, technical constraints, and newly released features undergoing improvement. Miles High Construction does not claim that every digital experience will always be completely free of accessibility barriers. However, we are committed to identifying and addressing barriers through reasonable efforts and continuous improvement.

Miles High Construction is committed to supporting accessibility principles consistent with applicable legislation, including where applicable the Accessibility for Ontarians with Disabilities Act, 2005 ("AODA"), applicable accessibility requirements, and recognized accessibility standards and guidelines. Nothing in this Accessibility Statement limits or replaces rights available under applicable law.

Miles High Construction may update this Accessibility Statement periodically to reflect changes to digital services, new accessibility practices, legal requirements, technology improvements, or business operations. Updated versions will include a revised Effective Date, Updated Last Updated Date, and version information.

For accessibility questions, feedback, requests, or concerns, please contact:

• Miles High Construction Limited
• Accessibility Contact
• Email: accessibility@mileshighconstruction.com
• General Inquiries: info@mileshighconstruction.com
• Website: https://www.mileshighconstruction.com
• Telephone: (437) 800-0000
• Mailing Address: Toronto, Ontario, Canada

Miles High Construction Limited is committed to building professional, inclusive, and accessible digital experiences. We believe accessibility is not only a compliance responsibility but also an important part of providing respectful and effective service to clients, contractors, employees, and business partners. Through ongoing evaluation, responsible design practices, and meaningful user feedback, Miles High Construction will continue working toward improving accessibility across its digital platforms and services.